Category Archives: Customer Comments

Plisse vs. ODL Retractable Screen

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If you’ve been shopping around for a retractable screen for your home you’re probably finding that there are several options out there. One option many customers find is the ODL retractable screen which can be purchased online as well as through several of the big box home improvement retailers. Our customers often come to us […]

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No Magnets Necessary

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Customers often ask what keeps our Plissé retractable screens closed when in use. Sometimes we say nothing just to get a giggle out of how confusing that answer can be. But it’s true. You see, since our Plissé screens don’t utilize the traditional spring-loaded retraction design (like that found with the Phantom, Mirage, Eclipse, Genius […]

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Meet Doug, the Screen Guy

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Hi, I’m Doug, the Screen Guy.  I’ve been in the retractable screen business for more years than I care to admit to at this point.  But all those years of experience within the screening industry have helped me to develop a product that I can really stand behind. Our Plissé retractable screens are the industry leader.  […]

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Customer Service: Tension Line Hooks

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Our Plisse retractable screens comes with a set of tension line hooks that are optional for our customers to use if they wish.  Most customers who have cats or strong winds find them to be immensely helpful while others find them not necessary at all. Occasionally, they will break down from the sun and heat […]

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Questions & Answers

We received a comment on the Plisse retractable door screens page today that included some great questions. Often customers don’t quite get what makes our retractable screens different (and superior in our modest opinion) from those traditional spring-loaded retractable screens you see in the big box stores and being sold for twice the money from […]

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What about room for my door handle?

We get asked some questions quite a bit. One of the most common is this one that we received via a contact us request from the website just yesterday: On Apr 17, 2011, at 6:10 PM, I*** Morris wrote: From: I*** Morris <**********@cox.net> Subject: width of mounting area Message Body: How wide does the area […]

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A letter from a customer…

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We received this reply email on Monday, March 28 from a long time customer in Melbourne, Florida who we had invoiced for a screen last week. Hi Doug, I must apologize for the delay in payment — I was about to email you today to ask about the invoice for the door, and I discovered […]

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Retractable Screen Companies

Tim Carter recently wrote an article on his blog, askthebuilder.com, titled “Retractable Screen Companies” that intends to advise his readers on how best choose a retractable screen company. While we were not included in the handful of retractable screen companies Carter chose to contact and then review (likely because our customers are often pleasantly surprised […]

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