Customers often ask what keeps our Plissé retractable screens closed when in use. Sometimes we say nothing just to get a giggle out of how confusing that answer can be. But it’s true. You see, since our Plissé screens don’t utilize the traditional spring-loaded retraction design (like that found with the Phantom, Mirage, Eclipse, Genius […]
Category Archives: Customer Comments
Customer Service: Tension Line Hooks
- 14
- Jun
Our Plisse retractable screens comes with a set of tension line hooks that are optional for our customers to use if they wish. Most customers who have cats or strong winds find them to be immensely helpful while others find them not necessary at all. Occasionally, they will break down from the sun and heat […]
Questions & Answers
- 19
- May
We received a comment on the Plisse retractable door screens page today that included some great questions. Often customers don’t quite get what makes our retractable screens different (and superior in our modest opinion) from those traditional spring-loaded retractable screens you see in the big box stores and being sold for twice the money from […]
What about room for my door handle?
- 19
- Apr
We get asked some questions quite a bit. One of the most common is this one that we received via a contact us request from the website just yesterday: On Apr 17, 2011, at 6:10 PM, I*** Morris wrote: From: I*** Morris <**********@cox.net> Subject: width of mounting area Message Body: How wide does the area […]
A letter from a customer…
- 29
- Mar
We received this reply email on Monday, March 28 from a long time customer in Melbourne, Florida who we had invoiced for a screen last week. Hi Doug, I must apologize for the delay in payment — I was about to email you today to ask about the invoice for the door, and I discovered […]
Retractable Screen Companies
- 10
- Mar
Tim Carter recently wrote an article on his blog, askthebuilder.com, titled “Retractable Screen Companies” that intends to advise his readers on how best choose a retractable screen company. While we were not included in the handful of retractable screen companies Carter chose to contact and then review (likely because our customers are often pleasantly surprised […]
Atrium Door Screen Installation
- 07
- Dec
Yesterday I received a surprise email from a recent customer, Keith S., who purchased a white double door Plisse retractable screen for his new atrium door this fall. Keith wanted to share some feedback as well as pictures he took of the finished product. We always greatly appreciate any and all customer feedback; pictures are […]
Plisse vs. ODL Retractable Screen
If you’ve been shopping around for a retractable screen for your home you’re probably finding that there are several options out there. One option many customers find is the ODL retractable screen which can be purchased online as well as through several of the big box home improvement retailers. Our customers often come to us […]