Tag Archives: customer service

What We Need to Know to Build Your Screen

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So you’ve finally decided our Plisse retractable screen is the best, most affordable (and totally awesome) retractable screen out there.   Now you just need to gather 4 quick bits of information to place your order and ensure the perfect fit: 1. Frame Color (More details here.) 2. Height and Width of Your Door (More detailed […]

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Cats & Retractable Screens

What we have found with cats is that they are all different in both physical and mental abilities so I always hesitate to say that our system will work for any cat.  That said, we have never had anyone who worked with us on the issue who we could not help keep their cats in […]

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Meet Doug, the Screen Guy

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Hi, I’m Doug, the Screen Guy.  I’ve been in the retractable screen business for more years than I care to admit to at this point.  But all those years of experience within the screening industry have helped me to develop a product that I can really stand behind. Our Plissé retractable screens are the industry leader.  […]

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Customer Service: Tension Line Hooks

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Our Plisse retractable screens comes with a set of tension line hooks that are optional for our customers to use if they wish.  Most customers who have cats or strong winds find them to be immensely helpful while others find them not necessary at all. Occasionally, they will break down from the sun and heat […]

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Breaking News: Measuring & Installing Just Got a Lot Easier…

…for you, that is. Effective immediately we are simplifying the process to getting a Plissé retractable door screen installed in your home. We’ve put in many hours of brainstorming to find the solution that makes the measurement and installation process as simple, straight forward and streamlined as possible for our customers. And this is what […]

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A letter from a customer…

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We received this reply email on Monday, March 28 from a long time customer in Melbourne, Florida who we had invoiced for a screen last week. Hi Doug, I must apologize for the delay in payment — I was about to email you today to ask about the invoice for the door, and I discovered […]

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Retractable Screen Companies

Tim Carter recently wrote an article on his blog, askthebuilder.com, titled “Retractable Screen Companies” that intends to advise his readers on how best choose a retractable screen company. While we were not included in the handful of retractable screen companies Carter chose to contact and then review (likely because our customers are often pleasantly surprised […]

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