customer service Archives | PlisseScreen.com

What We Need to Know to Build Your Screen

So you've finally decided our Plisse retractable screen is the best, most affordable (and totally awesome) retractable screen out there.Now you just need to gather 4 quick bits of information to place your order and ensure the perfect fit: 1. Frame Color (More details here.)2. Height and Width of Your Door (More detailed instructions with photos here.) Most often the Plisse screen...

Cats & Retractable Screens

What we have found with cats is that they are all different in both physical and mental abilities so I always hesitate to say that our system will work for any cat. That said, we have never had anyone who worked with us on the issue who we could not help keep their cats in with our PlissÃ© retractable screens. I...

Customer Service: Tension Line Hooks

Our Plisse retractable screens comes with a set of tension line hooks that are optional for our customers to use if they wish. Most customers who have cats or strong winds find them to be immensely helpful while others find them not necessary at all.Occasionally, they will break down from the sun and heat - as they are made of plastic....

Breaking News: Measuring & Installing Just Got a Lot Easier...

...for you, that is.Effective immediately we are simplifying the process to getting a PlissÃ© retractable door screen installed in your home.We've put in many hours of brainstorming to find the solution that makes the measurement and installation process as simple, straight forward and streamlined as possible for our customers. And this is what we've come up with:Instead of taking very precise...

A letter from a customer...

We received this reply email on Monday, March 28 from a long time customer in Melbourne, Florida who we had invoiced for a screen last week. Hi Doug,I must apologize for the delay in payment -- I was about...

Retractable Screen Companies

Tim Carter recently wrote an article on his blog, askthebuilder.com, titled "Retractable Screen Companies" that intends to advise his readers on how best choose a retractable screen company.While we were not included in the handful of retractable screen companies Carter chose to contact and then review (likely because our...