Tag Archives: customer comments

Meet Doug, the Screen Guy

Post Image

Hi, I’m Doug, the Screen Guy.  I’ve been in the retractable screen business for more years than I care to admit to at this point.  But all those years of experience within the screening industry have helped me to develop a product that I can really stand behind. Our Plissé retractable screens are the industry leader.  […]

Continue Reading

Customer Service: Tension Line Hooks

Post Image

Our Plisse retractable screens comes with a set of tension line hooks that are optional for our customers to use if they wish.  Most customers who have cats or strong winds find them to be immensely helpful while others find them not necessary at all. Occasionally, they will break down from the sun and heat […]

Continue Reading

A letter from a customer…

Post Image

We received this reply email on Monday, March 28 from a long time customer in Melbourne, Florida who we had invoiced for a screen last week. Hi Doug, I must apologize for the delay in payment — I was about to email you today to ask about the invoice for the door, and I discovered […]

Continue Reading

Retractable Screen Companies

Tim Carter recently wrote an article on his blog, askthebuilder.com, titled “Retractable Screen Companies” that intends to advise his readers on how best choose a retractable screen company. While we were not included in the handful of retractable screen companies Carter chose to contact and then review (likely because our customers are often pleasantly surprised […]

Continue Reading