Not Just Another Online Store…Actual Solutions

Following is a note we recently received from a new customer

From: Leslie M.
Sent:  Tue 5/18/2010 2:13 PM

Hi Doug,

I really appreciate your guidance, above and beyond, on this transaction.  You took the time to not only communicate via phone and email (which was very prompt I might add), you went so far as to highlight photos I sent of the doors and engage in a discussion so that you could understand more fully how the doors are constructed due to the fact that the sliding glass doors were installed backwards.  This allowed you to come up with a solution that will work perfectly as well as prevented me from submitting incorrect dimensions.

Normally, it would seem that installing screens is a rather mundane task but in this particular case, I not only wanted affordable, highly functional screens that retract but I also wanted the ability to open my doors on a sunny day to let the air from the Sound cool our place without worrying about bugs and wind blowing open the screens.   This will add a whole new dimension to our living space.

Thank you

Leslie

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