Take Us Up On Our Offer…Please!

All over our website you’ll see us appealing to you – have questions, unsure about where to measure, wondering if you have the right place to install a Plisse screen?  Then just drop us a line and if you can, include a couple of pictures.  Because pictures really do speak a thousand words.

With all of the appeals and all of the traffic you’d think we’d be inundated with emails and pictures but for some reason I think you guys think it’s an empty offer.  Below a potential customer from League City, TX did take us up on our offer and here you can see that we keep our promises.  I have walked him through all of his questions about how our screen will differ from the one he picked up at Home Depot and never got installed properly, where he should measure, if he needs a threshold adapter and more.

Take a moment to read through the string of messages.  You may find that you’ll suddenly feel compelled to send us some pictures of your doorway (dogs always welcome, too!) or you may just find the answer to your own questions.  Either way, we hope this helps!

From: Ben S. [mailto:ben.sxxxxxxx@xxx.com]
Sent: Monday, November 14, 2011 2:33 PM
To: info@plissescreen.com
Subject: screen door needed

Hi there,

I was surfing your website and am going to take you up on your offer to send in pictures

We have two doors in our Texas home that we would like screens so as to let the breeze in. We bought one from Home Depot but couldn’t install it because I could not figure out how to attach the frame

Have a look at these pictures and let me know if it is possible to install a Plisse retractable screen. From the bricks to the top of the frame is 7 feet

Thank you!

Ben S.
League City, TX

From: Douglas J Bennett <doug(at)plissescreen(dot)com>
Sent: November 14, 2011 4:56 PM
To: Ben S.
Subject: RE: screen door needed

Ben,

I’m glad you took us up on our offer.  I’ve looked over the pictures you sent and think you’ll be able to order and install Plisse retractable screens easily on both doors.  I made some annotations on the bottom back door image and re-attached it for your review.  It looks like both doors are pretty much the same and so the notes I made should apply to both.  The only other note I’ll add is that the handing on each is different: the side door handing would be left while the back door would be right.

Please let me know if you have any other questions.

Thanks,
Doug

From: Ben S. [mailto:ben.sxxxxxxx@xxx.com]
Sent: Friday, December 09, 2011 11:00 AM
To: Douglas J Bennett
Subject: RE: screen door needed

Doug thanks for this email, I know it has sat in my inbox for awhile

Do you have anyone in League City (in between Houston and Galveston) who can come out and install a Plisse door?

Ben S.

—–Original message—–
From: Douglas J Bennett <doug(at)plissescreen(dot)com>
To: Ben S.
Sent: Sat, Dec 10, 2011 00:10:28 GMT+00:00
Subject: RE: screen door needed

Ben,

We do not have anyone in that area but the installation is very simple.  We custom cut and assemble and test the units here.  We then take the top and bottom rails out for shipping.  When you receive it all you have to do is put the top and bottom rails back in, stand the unit up into the opening and screw it in place with 6 to 8 screws.

If you don’t think you can do it yourself any handyman or carpenter could do it easily.  The most important skill needed is to be able to follow step by step instructions.  Anyone who will follow instructions can install one.

If you have any doubts about where to measure I will be glad to draw on the photos the exact place to measure.

Thanks and let me know how I can help.

Doug

From: Ben S. [mailto:ben.sxxxxxxx@xxx.com]
Sent: Sunday, December 11, 2011 5:17 AM
To: Douglas J Bennett
Subject: RE: screen door needed

Hi Doug fair enough, I will give it a shot

When I had tried to install the one from Home Depot, it fit the same area that you outlined in the drawing, but the problem was attaching the “hinge” side of the screen door (the large side which holds the rolled up screen) to the thin little peice of wood which makes up the internals of the door frame. The instructions suggested that peice of wood should be at least an inch wide, and mine is more like 1/3 inch.

I had considered maybe putting a screen door right over top of the entire door frame, but that is 8 feet tall, hard to find a screen door that size.

Every house in my neighborhood has doors exactly like mine, so I am sure my situation is not unique. I just need to be sure that if I order a custom cut door from you that I can both attach it properly too the door and also attach a glider along the brick floor so no insects or mice can get through

Ben S.

Sent from my Verizon Wireless Phone

 

—–Original message—–
From: Douglas J Bennett <doug(at)plissescreen(dot)com>
To: Ben S.
Sent: December 12, 2011 10:53:29 AM CST
Subject: RE: screen door needed

Ben,

Please see the attached PDF that shows your photos with some added arrows, letters and numbers.   If you increase the size of the page to 200% or more you can see the detail very well. Installation Diagrams1.1

If I understand correctly the problem you had with the one from Home Depot it is that the dimension “A” on the bottom photo from side to side is about 1/3”.  Since ours is screwed outward trough the frame as shown by the number “2” on the same drawing you will not have any problem with this. WHERE TO MEASURE

From the photo I am guessing that the dimension “B” in the bottom photo is more than ½” so our frame will mount there without any problem.

One thing you will need to do is to have a clean square corner between the brick at the bottom and the edge of the existing threshold (marked “1” on the bottom photo) since the bottom rail will have to fit into that corner.   It is hard to be sure from the photo but if this is mortar you would have to scrape it out and possibly caulk under the edge of the threshold before installing the screen.  If is caulk you would just have to cut it out square.

It is also hard to tell how tall the threshold edge is above the brick.   The bottom rail is about ¾” tall so is this edge is at least ½” then there is no need for our threshold adapter.  I have included a diagram of the threshold adapter and how it is used so you can see what I am talking about.

The two photos at the top of the page show where to measure.

One thing to remember when ordering is that since your existing threshold is aluminum color it is best to specify the bottom rail as silver.  This makes for a much nicer installation because everything at the bottom matches.

As for the color of the screen frames it is hard to say from the photos which would be best.  If you send me a mailing address I will drop a set of the color chips in the mail to you today.

Thanks,
Doug